Director of Operations (Second-in-Command)
Location: Wappingers Falls, NY (On-Site Only)
Job Type: Full-Time | 40 hours/week
About Us
We are a fast-growing bookkeeping and business management firm supporting interior designers and creative entrepreneurs nationwide. We operate with high standards, fast pace, and a commitment to excellence. If you thrive in an environment that values ownership, accountability, and continuous improvement, this role is for you.
Position Overview
We are seeking a Director of Operations to act as the CEO’s right hand and oversee day-to-day operations, systems, and team performance. You will bring structure, clarity, and execution to every operational area, allowing the CEO to focus on growth and strategy.
This is a leadership role—not an assistant or administrative position.
Responsibilities
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Oversee daily operations across bookkeeping, admin, and purchasing
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Manage the CEO’s schedule, inbox, and communication flow
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Turn goals into systems, SOPs, and actionable plans
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Lead team members and ensure accountability to deadlines and KPIs
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Build and refine internal processes to improve efficiency
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Track productivity, profitability, and operational performance metrics
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Manage client escalations and support onboarding/offboarding
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Assist with cash flow, budgeting, and financial planning
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Implement automation using AI, Google Workspace, and Studio Designer
Required Qualifications
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On-site availability in Wappingers Falls, NY (no remote work)
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Experience managing operations or leading a team in a small business
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Strong decision-making skills and the ability to work independently
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Comfortable in a high-expectation, fast-paced environment
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Highly proficient with Google Workspace, QuickBooks, CRM, and workflow tools
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Excellent communication and organizational skills
Preferred Qualifications
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Experience with QuickBooks and/or Studio Designer
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Ability to create and document systems and SOPs
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Experience with operational or financial KPIs
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Understanding of service-based business operations
What We Offer
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Competitive salary (based on experience)
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401(k) with employer match
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Dental and vision insurance
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Paid time off and holidays
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Professional development opportunities
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A high-performance work environment focused on growth
How to Apply
To be considered, please submit your resume and a brief cover letter answering the following:
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Why would you thrive in a high-standards, fast-moving company like ours?
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Describe a system you built or improved that saved your company time or money.
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What is your proudest professional achievement, and what did it teach you about leadership?
Applications without responses to these three questions will not be reviewed.
