Front Desk Manager
Company: Fred Astaire Dance Studio - Dutchess Location: Wappingers Falls, NY Job Type: Full-Time Salary: $22-$25 per hour
Job Summary
We are seeking a professional, friendly, and organized Front Desk Manager to be the first point of contact for dance studio. The ideal candidate will provide exceptional customer service to all students and callers, manage the reception area, and provide essential administrative support for our staff. This role is crucial in making a positive first impression and ensuring our studio runs efficiently while maintaining a friendly atmosphere.
Key Responsibilities
· Greet, welcome, and direct all students and visitors with a professional and courteous demeanor.
· Answer incoming phone calls and make calls to potential students.
· Ensure the reception area and all common areas are tidy, presentable, and stocked with necessary materials.
· Schedule appointments, update calendars, and make event promotional material.
· Take payments and create payment plans with students.
· Perform various administrative duties such as filing, photocopying, scanning documents, data entry, and creating reports.
· Leverage our CRM to enhance customer engagement and maintain accurate records.
· Monitor and maintain inventory of office supplies and place orders for replenishment when needed.
· Ability to adapt to changes in a fast-paced environment within a growing and expanding business.
Qualifications and Skills
· High school diploma or equivalent is required.
· Proven work experience as a Receptionist, Front Office Representative, or in a similar administrative role.
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with office equipment (printers, fax machines, multi-line phone systems).
· Excellent verbal and written communication skills, with a professional attitude and appearance.
· Strong organizational, time-management, and multitasking abilities.
· Ability to be resourceful, proactive, and work independently with minimal guidance.
· Exceptional customer service skills and a friendly, welcoming personality.
Benefits
· Medical, Dental, & Vision Insurance
· 401(k) with Company Match
· Disability Insurance
· Paid Time Off (PTO), Sick Days, Holidays
· Professional Development & Training
· Paid Certifications
· Employee Discounts
· Unlimited potential growth within a highly reputable company
